Private Client Program
If for any reason, you are not satisfied with your Tunaskin purchase you may return or exchange within 30 days of the original purchase. Due to the limited quantities developed and exclusivity, all sales of the Tunaskin Original Collection are final with no returns or exchanges.
Products must be returned unused in its original state. You will be credited to the original form of payment for the full amount of the product. At this time, we do not offer free returns. All return shipping costs are paid by the customer. Please proceed to the Returns & Exchanges and follow the steps on the page. We suggest you use a traceable shipping method and to hold on to return tracking information until your refund is processed.
3 WAYS TO CONTACT US
Whether you need help placing an order or just have a quick question, use one of the three options below to reach out to us . A Customer Service Representative will get back to you as soon as possible between 9AM-5PM EST, Monday-Friday. If you need a faster response, give us a call during our normal business hours.
DOMESTIC SHIPPING POLICY
Within the Contiguous 48 United States:
We strive to get your merchandise to you as quickly as possible. The flat rate cost for shipping is $11.00 for your entire order if shipped within the 48 contiguous United States. Most orders are shipped the next business day after they are placed. We ship all orders in the continental US via USPS Priority Mail (unless you select UPS Ground). Orders typically arrive within 3-10 business days. For UPS Ground shipping, orders within FL will arrive in 1-3 business days with shipping to all other contiguous states taking 3-10 business days.
To qualify for Free Shipping the sale and full price merchandise in your order must total $99.00 or more , selected at time of checkout, and be shipped within the 48 contiguous United States. Clearance items, Gift Cards, shipping fees and sales tax are not included towards the merchandise subtotal. Orders that are originally placed with in-store pickup as delivery and then requested to be shipped to another address do not qualify for free shipping.
US VIRGIN ISLANDS, PUERTO RICO AND GUAM CUSTOMERS
Unfortunately, free and flat rate shipping are not available for orders shipping to U.S Territories. For shipping addresses located in the US Virgin Islands, Puerto Rico and Guam a flat rate shipping fee of $24.95 will be applied. Orders will be shipped using the United States Postal Service (USPS) with tracking information. Please allow 1-2 weeks for delivery.
Returns—Customs, Duties, Taxes & VAT Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund customs, duties, taxes, VAT or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
There is no expedited shipping outside the 48 Unite States. We do not offer Two Day or Next Day delivery to International Countries, Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands and Military bases.
Once your order has shipped you will receive and automated e-mail from UPS which will contain tracking and shipment information. If you do not receive this e-mail please check your email spam/junk folder first before contacting us.
TRACKING YOUR ORDER
There are three easy ways to track your order:
Visit www.ups.com and follow the links provided to track your package.
Call us at 239-330-3388 or send an email to email@example.com.
Please provide your order number and contact information.
Shipping in Multiple Packages:
In order to deliver your purchases to you as efficiently as possible your order may ship in multiple packages at different times. If, for any reason, your order must ship in multiple packages one of our client care representatives will contact you with more details.
Local Store Pick-up
We do offer store pick-up at our Fort Myers Beach, FL Location for customers in that area. During checkout, select “Free Store Pick-up” and process your order as normal. You will receive an order confirmation and once your order has been processed you will receive and email indicating your order is in store and is being held for pick up. You will receive a follow up email when your order will be ready for pick up at the retail location. Valid photo ID will be required at time of pick up, if someone other than the person who placed the order will be picking up the order please denote the name, email and phone number for your proxy in the “Order Notes” section. Any order not picked up at the store and requested to be shipped will require additional shipping charges that will be required to be paid upon shipment.
DELIVERING YOUR PACKAGE
At this time, we are unable to offer delivery on Saturday, Sunday, or holidays. Please keep in mind that delivery may be affected or delayed by observed holidays, peak carrier periods and/or extreme weather conditions. Once your order has been transferred to our carriers USPS or UPS, TUNASKIN is not liable for stolen, lost or damaged goods.
LOST DAMAGE OR STOLEN SHIPMENTS
TUNASKIN is not responsible for lost, damaged, or stolen shipments once turned over to the Carrier. Please understand that TUNASKIN is not liable in this situation as we are not able to control what happens to your shipment once it leaves our warehouse. If this does happen please contact and we will try to assist in the event a package is received damaged or when lost. Any package shipped through UPS is covered to some extent. UPS’s liability is limited to US$100.00 on packages with no declared value. If the value of your goods exceeds US$100.00, you can declare a higher value if you would like increase the amount covered if your order exceeds the $100.00 amount. Please contact TUNASKIN Customer Service for calculation of an additional charge and for payment. The claim and subsequent investigation process is completed entirely through UPS and their jurisdiction. The UPS Claim process can take up to 10-14 days for an investigation to be completed. So please understand that we will have to follow their process and allow UPS to complete their investigation before we can move forward with a resolution.
RETURNS & EXCHANGES
Refer to our section on Returns and Exchanges for our full return policy. Send your item via traceable method to the following address:
11611 Bonita Beach Rd. #101
Bonita Springs, FL 34135
INTERNATIONAL SHIPPING POLICY
International Shipping | Customs, Duties, Tariffs, Taxes and Value Added Tax (VAT) You will receive a price quote from a TUNASKIN Representative in U.S. currency for shipping fees including any applicable fees, duties and taxes applicable to the country you selected at checkout. The price quote for any applicable fees, duties and taxes is based upon the laws and regulations of the country to which the order is shipping. The amounts are typically determined based on a combination of factors that may include:
- The merchandise’s country of origin or manufacture
- The merchandise classification, using a system adopted by the countries that we ship to
- VAT rates are set by the country to which the order is shipping
- If NO contact from customer after receiving price quote (email or phone) in 14 days regarding shipping costs then the order will be cancelled.
INTERNATIONAL RETURNS & EXCHANGES
We cannot offer merchandise exchanges on orders shipped internationally. Orders shipped internationally cannot be returned to our stores. Sorry, We cannot accept COD return deliveries.
Once your order has shipped you will receive a shipping confirmation from Tunaskin containing tracking information from USPS. If you do not receive this e-mail please check your email spam/junk folder first before contacting us.
TRACKING YOUR ORDER
Tracking information will be provided via USPS for all international orders. Tracking can be completed by visiting https://www.usps.com/
LOST DAMAGE OR STOLEN SHIPMENTS
TUNASKIN is not responsible for lost, damaged, or stolen shipments once turned over to the Carrier. Please understand that TUNASKIN is not liable in this situation as we are not able to control what happens to your shipment once it leaves our warehouse. If this does happen please contact and we will try to assist in the event a package is received damaged or when lost.
Returns and Exchanges
At Tunaskin your happiness with our products is important to us! If you need to return or exchange an item click on the appropriate button below to begin your return/exchange.
Once processed, a Return will be refunded and for an xchange you will receive an online store credit for the items returned to purchase a new item.
Start a return