Return Policy
- Free Exchanges: Exchange your item for a different size, color, or product at no cost—we’ll cover return shipping and send the replacement for free.
- Refund to Gift Card: Get a $5 bonus added to your gift card balance as a thank-you for choosing this option.
- Refund to Original Payment Method: The cost of the pre-paid return label will be deducted from your refund.
What is your return policy?
We want you to be satisfied with your Tunaskin purchase! We will gladly accept returns or exchanges within 30 days of your order date.
- Items must be unworn, unwashed, and have tags attached; worn or damaged items may not qualify for a refund.
- Returns or exchanges must be sent back within 7 days after receiving a return shipping label.
Special Return Exceptions
- International Orders: Returns are allowed at your expense; exchanges are not available.
- Tunaskin Original Collection: These items are final sale and cannot be returned or exchanged.
- Personalized or Customized Items: Non-refundable and non-returnable.
- Clearance or Final Sale Items: Sold as-is and non-refundable. This includes all items purchased at our annual Sample Sale.
- Gift Cards: All sales are final.
Refund Processing
- Refunds are issued within 1–2 business days of receiving your return and may take up to a week to reflect in your account.
- Customs fees, duties, VAT, and shipping fees are non-refundable.
- The cost of the pre-paid return label will be deducted from your refund.
Return Address
Send returns or exchanges to:
TUNASKIN
ATTN: Returns Dept
11611 Bonita Beach Rd SE, Suite 101
Bonita Springs, FL 34135
RETURNS AND EXCHANGES
How to Return your Product
Please visit our Returns/Exchanges portal to begin your return/exchange.
CAN I RETURN OR EXCHANGE A TUNASKIN STORE PURCHASE ON YOUR WEBSITE?
Yes.
Enter your order details at the top of the page where it says MAKE A RETURN.
You'll need the order number at the bottom of your store receipt.
If you are having trouble locating your receipt or cannot login to your account, please email us at customercare@tunaskin.net
WHAT IF MY ITEM IS DEFECTIVE?
We want you to be satisfied with your purchase.
If you received a factory defective item we will happily replace it and cover the return shipping costs.
To return or replace a defective item, please select MAKE A RETURN at the top of this page. If you are having trouble, please reach out to us at customercare@tunaskin.net
Defects from misuse or wear will not be honored.