Return Policy
What is your return policy?
We want you to be satisfied with your Tunaskin purchase! We will gladly accept returns or exchanges within 30 days.
- If you received the wrong item or a damaged or defective product, we will correct the problem promptly, at our expense.
- Returns must be initiated within 30 days of your original order date.
Returns requested beyond the 30 day return period will not be accepted. - The return window will be extended for the holiday season to 60 days from the original purchase date.
- Returns or exchanges must be mailed back to our warehouse within 7 days after you receive a return shipping label.
- All returned items must be in their original condition - unworn, unwashed with tags. Please note that items that are received worn or damaged may not be accepted.
- All returns or exchanges should be returned to our warehouse at: TUNASKIN, ATTN: Returns Dept, 11611 Bonita Beach Rd SE 101, Bonita Springs, FL 34135
Tunaskin Original Collection
Please note that our Original Collection shirts are excluded from our standard return policy. Due to the exclusive nature of these designs, we are unable to accept returns or exchanges on any Tunaskin Original Collection purchase.
Personalized or customized items
Items that have been personalized, customized or made to order specifically for you cannot be returned for a refund.
Clearance or Final Sale items
Items marked as "clearance" or "final sale" are sold as-is and are non-refundable, including all purchases made during our annual Sample Sale.
Gift cards
Gift card purchases are final.
How long does it take to process my refund?
All refunds will be issued to the original payment method within 1-2 business days from receipt of your return. Refunds may take up to a week to post to your financial institution.
- Customs, duties, taxes and VAT are non-refundable.
- Shipping fees are non-refundable.
- The actual cost of your pre-paid shipping label will be deducted from your refund.
RETURNS AND EXCHANGES
How do I return my product?
If you are not satisfied with your TUNASKIN purchase we will gladly accept returns or exchanges within 30 days of your original purchase date. The return window will be extended for the holiday season to 60 days from the original purchase date.
- Product must be returned in the original condition with attached tags.
- Jokers must be returned unopened, in original sealed packaging.
- We reserve the right to refuse returns on items that have been worn, soiled, laundered, or altered in any way.
For more information on how to make a return or exchange, please see our Returns/Exchanges page for more details.
Our Original Collection shirts are excluded from our standard return policy. Due to the exclusive nature of these designs, we are unable to accept returns or exchanges on any Tunaskin Original Collection purchase.
HOW DO I RETURN OR EXCHANGE AN ITEM?
Select the MAKE A RETURN button at the top of this page. You will be prompted to enter your email address or phone number and your order number.
- Your order number can be found in your order confirmation email or at the bottom of your store receipt.
- Your order number begins with "SH".
If you need further assistance with your return, please email customercare@tunaskin.net
HAVE YOU RECEIVED MY RETURN?
Our returns portal will provide you with a trackable pre-paid shipping label for your return or exchange.
Please make sure you include the packing slip that is provided to you in the returns portal.
We ask that all self-managed returns/exchanges are sent back to our warehouse using a traceable shipping carrier (USPS, UPS, FedEx).
Please allow 1-2 business days to process your return or exchange once we have received it.
If we have any questions regarding your return we will contact you using the information provided on your return/exchange form.
CAN I RETURN OR EXCHANGE A TUNASKIN STORE PURCHASE ON YOUR WEBSITE?
Yes.
Enter your order details at the top of the page where it says MAKE A RETURN.
You'll need the order number at the bottom of your store receipt.
If you are having trouble locating your receipt or cannot login to your account, please email us at customercare@tunaskin.net
HOW LONG DOES IT TAKE FOR A REFUND TO PROCESS?
Refunds are issued to the original payment method.
Please allow 5-7 days for your refund to be processed.
Please note, the actual cost of your pre-paid shipping label will be deducted from your refund.
WHAT IF MY ITEM IS DEFECTIVE?
We want you to be satisfied with your purchase.
If you received a factory defective item we will happily replace it and cover the return shipping costs.
To return or replace a defective item, please select MAKE A RETURN at the top of this page. If you are having trouble, please reach out to us at customercare@tunaskin.net
Defects from misuse or wear will not be honored.