Returns & Exchanges

We want you to love your Tunaskin purchase. If something isn't quite right, we're here to help.

Quick Overview

Return Window

Returns and exchanges are accepted within 30 days of delivery.

Exchanges

Exchanges are free – we'll provide a prepaid return shipping label and ship your replacement at no additional charge.

Refunds

Refunds to your original payment method are subject to a $6.90 return shipping label fee.

Gift Card Refunds

Choose a refund to a Tunaskin Gift Card and receive a $5 bonus.

Refund Processing

Refunds are processed within 2–4 business days after your return is received.

Start a Return or Exchange

Ready to begin?

Start your return through our online Returns Portal.

Return Requirements

To be eligible for a return or exchange:

• Returns must be initiated within 30 days of delivery.
• Your return package must be mailed within 7 days after your return shipping label is issued.
• Items must be unworn, unwashed, and have original tags attached (if applicable).
• Items returned worn, washed, damaged, or with noticeable detergent, fabric softener, or fragrance scents may not be accepted.

Free Exchanges

Need a different size, color, or style?

We offer free exchanges.

• Prepaid return shipping label included.
• Replacement item ships at no additional charge.
• You may exchange for another size, color, or product.
• If exchanging for an item of different value, the price difference will be charged or refunded accordingly.

Refund Options

Refund to Original Payment Method

• Available for eligible returns initiated within 30 days of delivery.
• A $6.90 return shipping label fee will be deducted from your refund.

Refund to Tunaskin Gift Card

• Receive your refund as a Tunaskin Gift Card.
• We'll add a $5 bonus to your refund amount.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact our Customer Care team as soon as possible. We'll make it right at no cost to you.

Items That Cannot Be Returned

The following items are not eligible for return or exchange:

• Personalized or customized items
• Gift cards
• Clearance items, including our annual Sample Sale
• Final Sale items, including products in our Final Wave collection

Holiday Returns

Our return window may be extended during the holiday season. Any extended return deadlines will be announced on our website.

Refund Processing

Refunds are processed within 2–4 business days after your return is received.

Please allow additional time for your bank or credit card provider to post the refund to your account.

Original shipping charges, customs duties, taxes, and VAT are non-refundable.

Frequently Asked Questions

Do I have to pay for return shipping?

Exchanges are always free. For refunds to your original payment method, a $6.90 return shipping label fee will be deducted from your refund.

Customers returning items purchased in one of our retail stores are responsible for return shipping costs.

Can I exchange for a different product?

Yes. You can exchange your item for another size, color, or product. Any difference in price will be charged or refunded accordingly.

Can I return a gift?

Yes. Eligible gift items may be returned within 30 days of delivery if they meet our return requirements. Refunds for gift returns are issued as a Tunaskin Gift Card.

Can I return an item purchased in-store?

Yes. Eligible items purchased in one of our retail stores may be returned by mail within 30 days of the original purchase date.

You'll need your order number and the email address associated with the purchase. If you don't have your receipt or aren't sure what information was used at checkout, our Customer Care team can help locate your purchase.

Please note that customers are responsible for return shipping costs on in-store purchases.

Can I return an item without an order number?

An order number and email address are required to begin an online return. If you need help locating your order information, please contact our Customer Care team.

What if I received a damaged or incorrect item?

Please contact our Customer Care team as soon as possible. We'll provide a replacement or another appropriate resolution at no cost to you.

Can I return an item after wearing or washing it?

Items should be unworn, unwashed, and have original tags attached (if applicable).

Please try on your items before washing or laundering them. If an item has been washed or has a noticeable scent from detergent, fabric softener, or fragrance, we may not be able to accept it for return.

Can I return a sale item?

Some sale items are eligible for return, while others are marked as Final Sale. Final Sale items cannot be returned or exchanged.

📍 Return Address

TUNASKIN
ATTN: Returns Dept
11611 Bonita Beach Rd SE, Suite 101
Bonita Springs, FL 34135