What is your return policy?
We want you to be satisfied with your Tunaskin purchase! We will gladly accept returns or exchanges within 30 days.
- If you received the wrong item or a damaged or defective product, we will correct the problem immediately at our expense.
- Returns must be initiated within 30 days of your original order date.
Returns requested beyond the 30 day return period will not be accepted.
- *Our return window may be extended to 60 days during the holidays.
- Returns or exchanges must be mailed back to our warehouse within 7 days after you receive a return shipping label.
- All returned items must be in their original condition - unworn, unwashed with tags. Please note that items that are received worn or damaged may not be accepted.
- All returns or exchanges should be returned to our warehouse at: TUNASKIN, 11611 Bonita Beach Rd SE 101, Bonita Springs, FL 34135
Tunaskin Original Collection
Please note that our Original Collection shirts are excluded from our standard return policy. Due to the exclusive nature of these designs, we are unable to accept returns or exchanges on any Tunaskin Original Collection purchase.
Personalized or Customized Items
Items that have been personalized, customized or made to order specifically for you cannot be returned for a refund.
Clearance or Final Sale Items
Items marked as "clearance" or "final sale" are sold as-is and are non-refundable, including all purchases made during our annual Sample Sale.
Gift card purchases are final.
How long does it take to process my refund?
All refunds will be issued to the original payment method within 1-2 business days from receipt of your return. Refunds may take up to a week to post to your financial institution.
- Customs, duties, taxes and VAT are non-refundable.
- Shipping fees are non-refundable.
RETURNS AND EXCHANGES
How do I return my product?
If you are not satisfied with your TUNASKIN in store or event purchase you may return the goods free of charge within 30 days of the original purchase date. *The return window has been extended for the holiday season to 60 days from the original purchase date.
- Product must be returned in the original condition with attached tags and hygienic liners (for women’s swimwear).
- Jokers must be returned unopened, in original sealed packaging.
- We reserve the right to refuse returns on items that have been worn, soiled, laundered, or altered in any way.
For more information on how to make a return or exchange, please see our Returns/Exchanges page for more details.
Due to the limited quantities developed and exclusivity, all sales of the TUNASKIN ORIGINAL COLLECTION are final with no returns or exchanges.
HAVE YOU RECEIVED MY RETURN?
We ask that all returns/exchanges are sent back to us using a traceable carrier (USPS, UPS, FedEx). Please allow 1-2 business days to process your return/exchange. If we have any questions when processing your return we will contact you using the information provided on your return/exchange form.
CAN I RETURN OR EXCHANGE AN ITEM I PURCHASED AT THE TUNASKIN STORE ON THIS WEBSITE?
Yes. For more details, click here.
HOW LONG DOES IT TAKE FOR A REFUND TO PROCESS?
Refunds will be processed to the original payment card used to place the order. Refunds can take anywhere from 5-10 business days, depending on your banking institution, to complete and for the funds to return to you. Once the refund is processed on our end you will receive an e-mail notification. If you do not receive an email notification please check your junk folder first, if you still do not see it please contact us.
WHAT IF MY ITEM IS DEFECTIVE?
Mistakes happen – if you received a factory defective item we will be happy to replace it and cover the return shipping costs. We want you to be 100% satisfied with your purchase and if you are not we will do everything we can to fix it. Complete the returns/exchanges form to process your return/exchange. Items that are defective due to misuse or wear will not be honored.