Return and Refund Policy

We want you to love your Tunaskin purchase. If something isn't quite right, we're here to help.

Returns & Exchanges

Eligible online purchases may be returned or exchanged within 30 days of delivery. Returns must be initiated within this period, and packages must be mailed within 7 days after the return shipping label is issued.

All returned merchandise is inspected upon receipt. Items must be unworn, unwashed, undamaged, and have original tags attached, if applicable.

Free Exchanges

We offer free exchanges on eligible items. A prepaid return shipping label is provided, and replacement items ship at no additional charge.

Customers may exchange for another size, color, or product from our available exchange catalog. Any price difference will be charged or refunded accordingly.

Refund Options

Original Payment Method

A $6.90 return shipping label fee will be deducted from eligible refunds.

Tunaskin Gift Card

Choose a refund to a Tunaskin Gift Card and receive a $5 bonus.

Refund Processing

Once your return has been received and inspected, refunds are typically processed within 2–4 business days.

After your refund has been issued, please allow up to 10 business days for it to appear on your original payment method, depending on your bank or payment provider.

Original shipping charges, customs duties, taxes, and VAT are nonrefundable.

Final Sale Exclusions

The following items cannot be returned or exchanged:

• Gift cards

• Personalized or customized items

• Final Wave Sale items

• Items purchased at our annual in person Sample Sale

• Items purchased during promotions specifically designated as final sale

Not all discounted items are final sale. Please review individual promotion terms before purchasing.

Retail Store Purchases

Eligible items purchased at our retail stores may be returned by mail within 30 days of the original purchase date. Customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Care team as soon as possible. We'll provide an appropriate resolution at no cost to you.

Holiday Returns

Our return window may be extended during the holiday season. Any extended deadlines will be announced on our website.

Start a Return or Exchange

Visit our Online Returns Portal to begin.

For complete return requirements, gift returns, exclusions, and additional information, please review our Returns & Exchanges Policy.

For assistance, contact customercare@tunaskin.net.