Refund policy

Returns and exchanges are accepted within 30 days of delivery. Exchanges are free. Refunds to the original payment method are subject to a $6.90 return shipping label fee. Refunds are processed within 2–4 business days after we receive your return.

What is your return policy?

We want you to be satisfied with your Tunaskin purchase. Returns and exchanges are accepted within 30 days of delivery.

Free Exchanges

We offer free exchanges! Exchange your item for a different size, color, or product.

• We provide a prepaid return shipping label.

• We ship your replacement at no additional charge.

Refund Options

Refund to Original Payment Method

• Returns must be initiated within 30 days of delivery.

• A $6.90 return shipping label fee will be deducted from your refund.

Refund to Gift Card

Choose the Refund to Gift Card option and we'll add a $5 bonus to your refund.

Return Requirements

• Returns must be initiated within 30 days of delivery.

• Your return package must be mailed within 7 days after your return shipping label is issued.

• Items must be unworn, unwashed, and have original tags attached (if applicable).

• Items returned worn, washed, or damaged may not be accepted.

Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged, or defective item, we'll make it right at no cost to you.

Items That Cannot Be Returned

The following items are not eligible for return or refund:

• Personalized or customized items

• Gift cards

• Clearance items including our annual Sample Sale

• Final Sale items including products in our Final Wave section
  

Holiday Returns

Our return window may be extended during the holiday season.

Refund Processing

Refunds are processed within 2–4 business days after your return is received. Please allow additional time for your financial institution to post the refund.

Original shipping charges, customs duties, taxes, and VAT are non-refundable.

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Return Address

TUNASKIN
Attn: Returns Department
11611 Bonita Beach Rd SE, Suite 101
Bonita Springs, FL 34135

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FAQ:

Do I have to pay for return shipping?

Exchanges are free. For refunds to the original payment method, a $6.90 return shipping label fee will be deducted from your refund. Customers are responsible for return shipping costs on in-store purchases.

Can I exchange for a different product?

Yes. You may exchange your item for a different size, color, or another product of equal or different value. Any price difference will be charged or refunded accordingly.

How do I exchange an item?

To start an exchange, visit our Returns Portal and follow the instructions. Select the item you would like to exchange and choose your preferred replacement item.

Can I return a gift?

Yes. If you received a Tunaskin item as a gift, you may return eligible items within 30 days of delivery, provided they meet our return requirements. Refunds for gift returns are issued as a Tunaskin gift card.

Can I return an item purchased in-store?

Yes. Eligible items purchased in one of our retail stores may be returned by mail within 30 days of the original purchase date.

To start a return, you'll need your order number and the email address associated with the purchase. If you don't have your receipt or aren't sure what email address or phone number was used at checkout, please contact our Customer Care team. We'll help locate your purchase so you can begin your return or exchange.

Please note that customers are responsible for return shipping costs on items purchased in-store.

Can I return an item without an order number?

An order number and email address are required to begin an online return. If you need help locating your order information, please contact our Customer Care team.

What if I received a damaged item?

If your order arrived damaged, defective, or you received the wrong item, please contact our Customer Care team as soon as possible. We'll make it right by providing a replacement or other appropriate resolution at no cost to you.

Can I return an item after wearing or washing it?

We want to make returns easy while ensuring that returned items are in their original condition. Items should be unworn, unwashed, and have original tags attached (if applicable).

Please try on items before washing or laundering them. If an item has been washed or has a noticeable scent from detergent, fabric softener, or fragrance, we may not be able to accept it as a return.

Can I return a sale item?

Some sale items are eligible for return, while others are final sale. Items that cannot be returned will be clearly marked at the time of purchase.

What items are final sale?

The following items are final sale and cannot be returned or exchanged:

Clearance items, including products purchased during our annual Sample Sale and
Final Sale items, including products in our Final Wave section of our website.

These items are clearly marked at the time of purchase. Please review product descriptions carefully before placing your order.

How do I start a return?

Start your return through our online Returns Portal.